Additional Information
You’ve Got Questions. We’ve Got Answers.
Do you have product in stock in the store?
We do stock a limited amount of BCoFD and BCFD items in the store. This includes hats and beanies. Please understand that high demand times may reduce availability in the store. We also have some sample product in the store for you to review prior to placing your order.
Can you sew on patches?
We are able to sew patches onto products for a fee. Customers must provide the patches.
What are the payment terms?
We accept cash, check, credit, and ACH transfers. Payment is required in full prior to production.
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Businesses and organizations can set up accounts which can be billed at pick up or net 30.
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Orders over $700 require ACH/e-Check/Business Check. If you are paying for an invoice greater than $700 it will have a 3.5% processing fee.
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There is a $35 fee for any check that bounces. Late fees will be also be assessed to past due accounts.
Do you offer shipping?
Yes! We can ship your order nationwide for a fee.
Are there additional fees?
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A digitizing fee is required for new designs for embroidery services.
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An artwork fee is assessed if you have a complex design for screen printing that needs to be vectorized.
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We offer graphic design services. The fee is based on design needs.
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Do you need your products now? We can assess a rush fee that is dependent upon the job requested. Please note that there are still significant supply chain issues. Not all rush requests can be accommodated.
What is the return policy?
Due to the custom nature of what we do, we can not accept returns once the product leaves the store. If there is a gross error or damage to the product caused by Bad Lab Apparel, we will replace the product (except for customer owned products). If ordering via online stores, please ensure your sizing, product, and any customization is correct. We can not replace garments due to sizing issues, or misspellings.
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Please understand that colors may vary once placed on garment. Colors may appear different between screen print products versus embroidered products. If you have a new logo, we will work with you to confirm the best color options.
In order to ensure your garments last as long as possible, manufacturers recommend cold wash with no harsh detergents or bleach, turn your garments inside out, and run on low heat settings for drying.